How busy? (From Durham Times)

How busy?

6:00am Friday 10th August 2012 in Letters

Sir, – I have read your series of articles about the difficulties faced by local councils with interest.
You asked if there was more they could do to save money.
Here is something you may want to follow up which shows that a few of their services still have some way to go.
Visit County Durham sent out a mailshot to local businesses last week which proudly announced that since November 1, 2011, the Visitor Contact Centre (VCC) has handled over 5,000 customer enquiries.
This sounds a lot until you do the maths.
It had been open 38 weeks, so that is about 132 per week and manned seven days a week which equals to less than 19 enquiries per day.
In a private business that may keep one person occupied, Monday to Friday, so what do all the staff who were moved from Durham Tourist Information Office (ten-plus) do all day?
They cannot all be in meetings surely.
GILES RADFORD
Langley Moor,
Durham